FAQs

Frequently Asked Questions

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  • What is Videolicious?

    The Videolicious Enterprise platform empowers employees to create sophisticated video productions in seconds. The platform includes mobile apps for creating videos with our patented automatic video editing tools, and a web dashboard for reviewing, approving, and publishing videos.

  • Why do I need an account?

    While it is possible to use the Videolicious mobile app without an account, a user must sign in with a registered account to access the advanced features of the app and the private cloud.

  • When and why do I need to sign in?

    Users should sign into their accounts before creating videos, so when a video is created it will be uploaded to the user’s Videolicious.com account dashboard.

  • How do I reset my password?

    To generate a password recovery code, click Sign In, then click Forgot Password in the bottom right corner of the popup.

  • How long can my video be?

    Enterprise plans have no video length limit. The Personal plan has a one-minute length limit. In general, the longer the video, the longer the file processing time.

  • How many shots can I put in my video?

    Enterprise plans have no shot count limit. The Personal plan has a 10-shot limit. In general, using more than 50 shots on the mobile app can push the limits of a device's processor and increase processing time.

  • Do I have to use photos shot with my iPhone, iPad, or iPod Touch?

    No. Many Videolicious users create videos with a combination of another digital camera and Videolicious. Users can shoot photos or video clips, then transfer them to the device camera roll to use in their Videolicious videos.

  • What are the size recommendations for using photos shot outside of the iPhone, iPad, or iPod Touch?

    Videolicious is optimized for video screens, so it is best to use horizontal photos with a 16x9 aspect ratio and a minimum resolution of 1280x720. The higher the resolution, the less pixilation will occur.

  • Which video formats are compatible with Videolicious?

    On a mobile devices, Videolicious will work with formats compatible with that device (such as H.264 video files and jpeg images). The H.264 video format output by many top camera manufacturers is the ideal video format for Videolicious on a mobile device.

  • How do I transfer photos or video clips from another camera or device to my iPhone, iPad, or iPod Touch?

    Users can email photos to themselves, then save them from the email to the camera roll. Users can also transfer files from cloud based storage such as Dropbox, Box, or GoogleDrive to the device camera roll. For videos or large numbers of photos, we recommend syncing your device with your computer. For more info on syncing, go to http://support.apple.com/kb/PH3243.

  • My photos are in a Dropbox folder. How can I use them in Videolicious?

    To move photos or clips to your device camera roll, open the Dropbox app on your device, tap each of the photos or video clips you want to use, then tap the up arrow icon in the bottom left corner, where you will have the option to save. Saved photos and video clips will be on the camera roll of that device, accessible by Videolicious.

  • Does Videolicious run on Android smartphones or laptop computers?

    Yes, Videolicious will operate on compatible Android devices. Currently compatible Android devices include the Samsung Galaxy S5, Galaxy S6, Galaxy S6 Edge, Galaxy S6 Edge Plus, Galaxy S7, Galaxy S7 Edge, Galaxy Note 5, HTC One M9, LG G4, Sony Experia Z5, Motorola Droid X - Pure edition, and the Nexus 6P.

    While Videolicious is not supported on laptop computers, we have both Windows versions and further Android support in the works, and we'd be happy to email you when they become available. Request notification

  • Can I use slow-motion videos I shot with my iPhone in my Videolicious videos?

    To achieve slow motion video, the iPhone records and plays the video back at a frame rate of 120 frames per second (fps). The video itself is not converted to a (much slower) standard frame rate of 30 fps. At this time, Videolicious does not support the 120 fps frame rate iOS uses to generate slow motion videos.

  • Where are my videos saved?

    If you are signed into your Videolicious account when a video is created, the video will be saved to both the app and the device camera roll. It will also be uploaded to your private cloud, where you can access it through your account dashboard at videolicious.com.

  • How do I know when my video will be available on my account dashboard?

    The My Videos screen shows the percentage of a video uploaded to the cloud server. When the cloud indicates 100%, the video will be available on your account dashboard, as well as at any selected sharing or publishing destinations.

  • Where can I post the videos I make with Videolicious?

    Videos made with Videolicious can be published to corporate servers, third-party video hosting platforms, and popular social media platforms such as Facebook, Twitter, and YouTube.

  • Can I integrate Videolicious with other video hosting platforms?

    Yes. Videos can be published to online video platforms including YouTube, Brightcove, Ooyala, Worldnow, IB, and NDN, as well as to internal servers and CMS destinations using FTP with XML manifest based on customizable company XML specifications.

  • Where can a viewer watch Videolicious videos?

    Anywhere! Videolicious videos can be viewed using a web browser on a computer or mobile device (including iPhones and Android devices).

  • Do I have to use video clips?

    Videolicious gives you the ability to make videos using photos, video clips, or a combination of both.

  • How do I create new Enterprise user accounts?

    The Videolicious account dashboard allows a user to invite others into the system via email. The invite email contains a registration link; the recipient must enter a name and choose a password to complete account registration. Once registration is complete, the new user uses that email address and password to sign into both the Videolicious app and videolicious.com.

  • Can I control my employees' access to sharing options?

    Enterprise subscribers can turn off sharing options for employees, and can require all videos to be reviewed before being published to approved destinations.

  • Can I add tags to my videos?

    Enterprise subscribers can add a list of preformulated tags to employees' accounts, allowing them to choose from that list before uploading videos, or allow employees to enter custom tags.

  • What is a soundbite?

    A brief recorded video clip such as an interview.

  • What are B-Roll shots?

    B-roll refers to illustrative shots used to show what an interview subject or on-camera host is speaking about.

  • How do cloud-controlled logos work?

    Enterprise subscribers can contact Videolicious to install a cloud-controlled logo. Once installed, the logo will automatically appear on all employees' videos.

  • What do I do if my employee already has a free Videolicious account and I want to move him or her into my Enterprise account?

    Enterprise subscribers can contact Videolicious to request that free users be migrated into Enterprise users.

  • What roles are available for Enterprise or Group Administrators to assign to their users?


    • Magician – Uses Shared Albums
    • – Replaces Step Two with pre-curated Shared Album illustrative shots
    • – Automatically uses Shared Album as illustrative shots
    • – Able to edit the title and description of her own videos
    • – Able to delete and download her own videos
    • – Able to search & view other's videos

    • Contributor – Primary Role
    • – Able to create her own videos
    • – Able to edit the title and description of her own videos
    • – Able to delete and download her own videos
    • – Able to search & view other's videos

    • Self-Publisher – Trusted Contributor Who can Publish Own Videos
    • – Able to create her own videos
    • – Able to edit the title and description of her own videos
    • – Able to delete and publish her own videos
    • – Able to search & view other's videos

    • Publisher – Manager / Digital Ops Role
    • – Has all Contributor capabilities
    • – Gets an email notification when Contributors upload a video
    • – Able to delete any video in own brand

    • Super Publisher – Cross-Team Publishing
    • – Has all Publisher capabilities
    • – Able to use publish button with second “Grid” that allows her to publish to multiple team publishing destinations
    • – Able to view/delete any video in any brand

    • Group Administrator - Administrator for Specific Group, Not Entire System
    • – Has all Publisher capabilities
    • – Able to add / delete Users in Own Group
    • – Able to assign roles and brands for users in Own Group
    • – Can Publish to any group’s publishing destination
    • – Gets an email notification when Contributors upload a video

    • Enterprise Administrator – Enterprise System Manager
    • – Has all Super Publisher capabilities
    • – Able to add / delete Users
    • – Able to assign roles and brands for users
    • – Able to manage publishing destination connection
    • – Does not receive upload or publish notifications