Careers

Customer Success Manager

Videolicious (https://videolicious.com), the leading enterprise mobile video creation company with over four million users, is seeking an expert Customer Success Manager.  With cutting edge technology, massive enterprise interest in video, and a nimble, remote workforce, Videolicious is experiencing explosive growth.

The Customer Success Manager is a strategic role, where you will guide enterprise companies on creative strategies, deployment tactics, ROI measurement, and expert product training to ensure they make the best possible, most impactful videos.  S/he will be a video thought leader, drawing from the Videolicious track record of helping people create high quality videos for the first time, enhancing the way we work, sell, market, and communicate.

Requirements:

  • One or more year previous experience with SaaS customer success
  • Understanding of customer success best practices and implementation
  • Great customer communication skills and strategic thinking
  • Excellent customer retention and growth track record
  • A customer-first white glove support mentality
  • Passion and interest in video

 

At Videolicious, we offer the freedom to innovate, make quick decisions, and work with technology that impacts millions of people.  As a completely distributed workforce, we are unique in our capacity to offer flexible telecommuting options. If you love to share expertise with others, you can manage many projects in parallel, and your passion is contagious, we want to hear from you!